Effective Date: March 25, 2026

 

Welcome to Parcell Farms LLC (“Parcell Farms,” “we,” “us,” or “our”). These Terms & Conditions govern the use of our website, services, and all purchases made through Parcell Farms.

 

At Parcell Farms, we take great pride in raising and providing healthy, thoughtfully bred poultry and waterfowl using humane and proven practices. Because live animals and hatching eggs are inherently variable and sensitive products, certain risks cannot be fully controlled or guaranteed.

 

By placing an order with Parcell Farms, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

 

If you do not agree with these terms, please do not place an order.

 

 

 

 

1. Product Categories

 

 

Parcell Farms may offer products including, but not limited to:

 

• Hatching Eggs

• Live Poultry

• Live Waterfowl

• Adult Birds

• Farm Goods or Related Products

 

 

Each product category may be subject to different conditions, fulfillment methods, and limitations as outlined below.

 

 

 

 

2. Hatching Eggs

 

 

Hatching eggs are delicate, perishable agricultural products and are sold with the understanding that hatch outcomes can vary significantly.

 

 

Important Notice

 

 

Hatching eggs are sold as-is, and Parcell Farms does not guarantee:

 

• Hatch rate

• Fertility

• Viability

• Development success

• Incubation outcome

 

 

Successful hatching depends on many factors outside our control, including but not limited to:

 

• Incubator accuracy

• Humidity and temperature management

• Egg handling during shipment

• Incubation technique

• Storage conditions after arrival

• Environmental conditions

• Buyer experience

 

 

While we take great care in collecting, handling, and packaging hatching eggs, Parcell Farms is not responsible for hatch success or related outcomes once eggs leave our care.

 

 

 

 

3. Live Poultry & Waterfowl

 

 

All live poultry and waterfowl are sold subject to natural biological and developmental variability.

 

Unless explicitly stated in writing, Parcell Farms does not guarantee:

 

• Sex

• Temperament

• Behavior

• Adult size

• Growth rate

• Egg production

• Feather color or pattern

• Physical traits

• Breeding quality or future performance

 

 

 

Straight Run Policy

 

 

Unless otherwise stated in writing, all chicks are sold as straight run.

 

 

 

 

4. Shipping & Fulfillment

 

 

We use thoughtful, industry-standard practices to prepare live animals and hatching eggs for transit.

 

 

Hatching Egg Shipping

 

 

• Free shipping on all hatching egg orders

 

 

 

Live Chick Shipping

 

 

• Free shipping on orders of 12 or more chicks

• Flat $60 shipping fee for orders under 12 chicks

 

 

 

Shipping Schedule

 

 

• Live poultry shipments are typically sent Monday through Wednesday only

• All live poultry shipments are sent Hold for Pickup unless otherwise stated

• Shipment timing may be adjusted due to weather, postal conditions, flock readiness, or animal welfare considerations

 

 

Parcell Farms reserves the right to delay, reschedule, or hold shipments when doing so is in the best interest of the animals or the order.

 

 

 

 

5. Minimum Order Requirements

 

 

To support safe and humane shipping conditions:

 

• Shipped chick orders require a minimum of 6 birds

• Local pickup orders require a minimum of 3 birds

 

 

Parcell Farms reserves the right to modify, combine, delay, or cancel orders that do not meet minimum requirements.

 

 

 

 

6. Transfer of Risk & Carrier Responsibility

 

 

Parcell Farms prepares all shipments using commercially reasonable care and established live poultry shipping practices.

 

Once a shipment has been accepted by the carrier (including USPS), transit conditions, handling, delays, and delivery timing are outside of our direct control.

 

While our Live Arrival policy may apply to eligible claims, Parcell Farms is not responsible for carrier-related issues, including but not limited to:

 

• Delays

• Rerouting

• Mishandling

• Delivery errors

• Transit-related stress or decline

 

 

Customers acknowledge and accept the inherent risks associated with shipping live animals and hatching eggs.

 

 

 

 

7. Live Arrival Claims (DOA Policy)

 

 

We understand that shipping live animals carries risk, and we do our best to support customers fairly if an issue occurs during transit.

 

 

To be eligible for Live Arrival review:

 

 

Claims must be submitted within 6 hours of postal pickup and must be sent by email to:

 

contactus@parcellfarms.com

 

 

Required Documentation

 

 

Please include clear photos of:

 

• The original shipping box

• The shipping label

• The affected chick(s) or bird(s)

 

 

 

Important

 

 

Failure to pick up a live shipment on the day of arrival may void claim eligibility.

 

Claims that meet all required conditions will be reviewed on a case-by-case basis.

 

If approved, claims may be resolved at Parcell Farms’ discretion through one of the following:

 

• Store credit

• Replacement (if available)

• Partial refund

• Full refund

 

 

 

 

 

8. Cancellations, Returns & Refunds

 

 

Because many of our products are live, perishable, limited, or reserved in advance, all sales are generally considered final.

 

 

Returns

 

 

For biosecurity and animal welfare reasons:

 

• No live poultry or waterfowl may be returned

• Hatching eggs may not be returned

 

 

 

Order Cancellations

 

 

Orders may not be canceled once:

 

• Eggs have been packaged

• Animals have been prepared for shipment

• Inventory has been specifically reserved or allocated for your order

 

 

 

Deposits / Preorders / Waitlists

 

 

Deposits, preorder payments, and waitlist-related payments are non-refundable unless otherwise stated in writing.

 

Refunds requested before fulfillment may be considered on a case-by-case basis but are not guaranteed.

 

 

 

 

9. Local Pickup Terms

 

 

Customers selecting local pickup are responsible for arriving during the agreed pickup window.

 

 

Pickup Expectations

 

 

Customers must:

 

• Arrive at the scheduled pickup time

• Retrieve animals promptly

• Communicate if a delay occurs

 

 

If an order is not picked up within 7 days of the agreed pickup date, Parcell Farms reserves the right to:

 

• Cancel the order

• Rehome or reallocate the animals

• Retain some or all payment associated with the order

 

 

 

 

 

10. Biosecurity Policy

 

 

Protecting flock health is a top priority at Parcell Farms.

 

For biosecurity reasons:

 

• No live animals may be returned to our property

• Outside birds are not permitted in breeder or flock areas

• Farm access may be restricted at any time

 

 

Customers are responsible for proper quarantine, flock introduction, and ongoing biosecurity practices once animals leave our care.

 

Parcell Farms is not responsible for illness, disease exposure, integration issues, or flock losses occurring after purchase.

 

 

 

 

11. Customer Responsibilities

 

 

By placing an order, the customer agrees to:

 

• Provide accurate contact and shipping information

• Be available for shipment tracking, pickup, or delivery

• Retrieve live shipments promptly

• Provide appropriate housing, heat, feed, water, and care

• Follow recommended quarantine and integration practices

 

 

Failure to meet these responsibilities may affect claim eligibility or order support.

 

 

 

 

12. Chargebacks & Payment Disputes

 

 

We ask that customers contact us directly if there is an issue with an order so we have the opportunity to review and address it appropriately.

 

Unsupported or improper chargebacks may be formally disputed using order records, shipment documentation, policy acceptance, claim timelines, and tracking history.

 

By placing an order, the customer acknowledges the inherent risks associated with live animal and hatching egg purchases and agrees that dissatisfaction caused by carrier issues, hatch outcomes, or natural biological variability does not automatically constitute grounds for a payment dispute.

 

 

 

 

13. Limitation of Liability

 

 

To the fullest extent permitted by law, Parcell Farms LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from any purchase, shipment, use, or ownership of products sold.

 

This includes, but is not limited to:

 

• Loss of livestock

• Loss of future breeding potential

• Loss of production

• Lost income or profits

• Emotional distress

• Veterinary costs

• Flock-related losses after integration

 

 

Parcell Farms’ total liability, if any, shall not exceed the original purchase price paid for the affected product.

 

 

 

 

14. Website Use

 

 

 

14.1 Intellectual Property

 

 

All content on this website, including text, images, graphics, branding, logos, product descriptions, and educational materials, is the property of Parcell Farms LLC and may not be copied, reproduced, or used without written permission.

 

 

14.2 Website Accuracy

 

 

We make every effort to provide accurate and current information, but we reserve the right to:

 

• Correct errors

• Update pricing

• Modify listings

• Change policies

• Adjust availability

 

 

at any time without prior notice.

 

 

14.3 Acceptable Use

 

 

Unauthorized use of this website, fraudulent activity, misuse of content, or interference with website functionality is prohibited.

 

 

 

 

15. Right to Refuse Service

 

 

Parcell Farms reserves the right to refuse service, cancel orders, limit quantities, or decline future transactions at our discretion.

 

This may include, but is not limited to, situations involving:

 

• Harassment or abusive behavior

• Repeated policy violations

• Fraud concerns

• Biosecurity concerns

• Unsafe or inappropriate purchase circumstances

 

 

 

 

 

16. Privacy

 

 

Use of our website and services is also subject to our Privacy Policy.

 

 

 

 

17. Governing Law

 

 

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Ohio, without regard to conflict of law principles.

 

 

 

 

18. Disputes

 

 

Any dispute arising from the use of this website or a purchase from Parcell Farms shall first be attempted to be resolved informally through direct communication.

 

If a dispute cannot be resolved informally, Parcell Farms reserves the right to pursue resolution through the appropriate legal or arbitration channels available under Ohio law.

 

 

 

 

19. Updates to These Terms

 

 

Parcell Farms reserves the right to update or modify these Terms & Conditions at any time.

 

The most current version will always be posted on our website.

 

 

 

 

20. Contact Information

 

 

For questions regarding these Terms & Conditions, please contact:

 

Parcell Farms LLC

📧 contactus@parcellfarms.com